OCBC Cycle Singapore seeks your feedback on a better experience

OCBC cycle event - Taken from OCBC cycle website

Helping Spread the word for OCBC ride event. They like to know from cyclists how better improve the OCBC event, particularly to the riding experience. It will be via a discussion and focus group format. Here's from the OCBC folks themselves.
"The objective for the Focus Group discussion is to discuss on how we can improve cyclist's cycling experience in the OCBC Cycle Singapore!
You can give your feedback at one of three focus group discussions on June 6, 13 and 20 from 6:30pm to 8:30pm.
Because of limited slots at each session, kindly provide me with the following information if you would be available to attend:
Subject Header: CS13 Focus Group
Name:
Contact Number & Email:
Years of Cycling:
Type of Cyclist:
a. Cycles every week or more frequently
b. Cycles once a month
c. Cycles only a few times during the year
d. Participated in OCBC Cycle Singapore: Yes / No
As a token of appreciation for attendance, you would be given a Goodie Bag and light snack would also be provided.
You will be contacted by June 3 on the group that you will be joining. If you don’t hear from us, we are sorry that it means that slots are no longer available. But please feel free to email us anytime with your feedback.
Thank you for your support and I hope to hear from you soon.
Team OCBC Cycle Singapore"

Pls message them @ https://www.facebook.com/OCBCCycleSG/about

What we can learn from Chainreactioncycles

Shopping online never got any easier

The super friendly and irrepressible Kian Lin... trying to poison me as usual

Most of us probably gone through something like this in our "cycling years".  First you buy a bicycle from your local bicycle shop. You might be lucky and unlucky to get bad service and good deal, maybe not. Then you are happy for a while, cycle around and start to change a part or another. It just happens.  You compare prices from a few shops and later on discover that if you shop online...it is cheaper!  Well, that's how it happened for me. Bicycle parts can be had for quite a substantial difference.  Some online shops even offer free shipping and additional gift voucher if you purchases over certain amount. With google and asking the right question, you can get lots of information in a jiffy. For example the history of Chainreactioncycles ... how they started and I must say it is an amazing story!  I have bought from Chainreactioncycles multiple times and I am quite impressed by the service. When there was part missing or damage, an email sent to them and it would be responded in 1-2 days.  Now I can see more Eshops like Evans, SJS, Wiggle and many more similar are sprouting up, which means more competition, choices of items.  Hopefully it would be lower prices and better customer service.  Oh, take note if you are buying online on Singapore $400 limit or you will be hit by the goods and services tax(GST). I learned it by accident.
Having commented on bicycle onlineshops, what does it mean to the traditional brick and mortar Bicycle shop? In a Singapore context, rising business cost means that the prices are higher compared to the online. Is that the end?  I  think there is still a edge which shops must leverage. The physical presence of allows the customer to touch, look, feel and test ride the bike. For parts, you get to see it and have the part instantly. So in a way, that's trading time for money. Most importantly, I think the "magical edge" over online shops is the level of customer service/ customer experience. To that note, my personal vote goes to Kian Lin of Mybikeshop for his infectious passion for his bicycles. He even loaned his personal bike to test out the performance and this personal approach has "poisoned" countless people... me included.  Another one who comes to my mind is Simon of lifecycle. His approach on bicycle shop as a meeting place for like minded folks helps him differentiate from the usual bicycle shop mode. What is clear to me is that they are elevating the customer experience for the local cycling industry. It becomes not just a transactional behaviour but forming a relationship with the customer.  I know the internet is transforming business. The traditional bicycleshop that is. What do you think are the elements that must be done, that would sway to customers to take an online approach or choose a bicycle shop?