It all started last year when PM Lee shared a hilarious fishball stick story in his National day rally, where no agency "own" the issue and the general public is confused whom to call.
It can be a fallen tree, broken footway or flooding. This app would be the portal to feedback. I downloaded it and seems pretty intuitive. If I see an issue, I will try it out and hope will reduce the "tennis ball" effect. Let's see.
You can download the app via MND link.